Cancellation policy

Subscription Terms

Automatic renewal. By purchasing a subscription, you authorize Kensia to charge your selected payment method automatically at the price and delivery frequency shown at checkout until the subscription is cancelled in accordance with these terms.

Two-delivery minimum. Discounted subscriptions require a minimum of two successfully paid shipments before cancellation is available. After the two-delivery minimum has been completed, you may cancel or modify your subscription before the next billing date through your customer account or by contacting hello@getkensia.com.

Subscription gifts. Complimentary subscription gifts are loyalty benefits included with the second successfully paid subscription shipment. They are not included with the initial order. If the subscription is cancelled, refunded, disputed, or payment is unsuccessful before the second completed billing cycle, the gift will not be issued.

Billing and fulfilment. Each successful recurring charge creates a new order for fulfilment. Changes or cancellation requests must be made before the next billing date. Once a renewal order has been processed or shipped, it cannot be cancelled; eligibility for a return or refund is governed by our Refund Policy.

Failed payments. If a recurring payment fails, we or our subscription provider may retry the charge. The related shipment and any qualifying gift will not be fulfilled unless payment is successfully collected.

Questions about a subscription can be sent to hello@getkensia.com.