Shipping policy
Shipping Policy
Worldwide Shipping
We offer worldwide shipping. Delivery times depend on your location and your local carrier’s processing speed.
Order Processing
Orders typically ship within 2–4 business days.
During high-volume periods, processing may take slightly longer.
Once an order enters processing, changes or cancellations may not be possible. This includes subscription renewals that automatically generate under the selected delivery schedule.
If you contact us quickly after placing an order, we will do our best to assist before your order ships.
Delivery Timeframe
Transit time varies based on destination country, customs workload, and carrier capacity.
Typical delivery estimates:
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United States / Canada: 7–14 business days
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Australia / New Zealand: 7–18 business days
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Europe: 7–18 business days
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Rest of World: 10–21 business days
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Remote or rural regions: up to 30 days
These timeframes reflect normal expectations for international delivery and may vary depending on local conditions.
Order Tracking
Once your order ships, you will receive a tracking number by email.
Tracking updates may take 1–3 business days to appear depending on the carrier.
If you can’t locate your tracking email, please contact us.
Customs, Duties & Import Fees
Import duties, taxes, or customs fees may be applied by your country and are the responsibility of the customer.
Delayed Deliveries
Some shipments may experience delays due to customs inspections, carrier volume, weather conditions, or regional transit issues.
If your order is still within the estimated delivery window, we recommend allowing additional time for the carrier to complete delivery.
Damaged or Lost Shipments
If an order arrives damaged or does not arrive after the maximum delivery window, please contact us for assistance.
Support: hello@getkensia.com